All merchandise returns require a Return Merchandise authorization (RMA) number and are not returnable after 30 days from date of invoice. Products with expiry dates, custom cut material, special order products, special colour ink mixes, printing blankets, non-standard size products, and equipment parts are final sale and may not be returned. Returns must be undamaged / unmodified and complete with all original accessories. A fifteen percent (15%) restocking fee and applicable return freight costs will be charged on all returns with the following exceptions:
Merchandise shipped in error by Image Machines Technology Inc. ( IMT Inc.)
Merchandise defective upon receipt.
Before returning merchandise or sending in a product for repair. Contact customer support at via e-mal :
firstname.lastname@example.org or ph: 647 782-7220 for RMA number for a shipping from remote locations or for taking direct from your local office within GTA ( Greater Toronto Area)
IMT Inc. also reserves the right to refuse returns that are deemed to be in an abuse of our return policy